Refund policy
Refund, Return & Warranty Policy
We want you to feel confident shopping with Glowmo. If you are not satisfied with your order, we offer a 30-day no-questions-asked return policy and a 1-year limited warranty on damaged or defective items.
30-Day No-Questions-Asked Returns
You have 30 days after receiving your order to request a return for any reason.
To be eligible for a return, you must provide a receipt, order confirmation, or proof of purchase.
Please note: Customers are responsible for return shipping costs for change-of-mind returns, including returns due to preference, sizing, color, or no longer wanting the item. Free return shipping is covered only for items that arrive damaged, defective, or incorrect.
To start a return, contact us at:
Please include your order number and the email address used at checkout.
Returns will need to be sent to the following address:
TBA
Once your return request is approved, we will send you return instructions and let you know how and where to send your item. Items sent back without first requesting a return may not be accepted.
1-Year Limited Warranty
Glowmo includes a 1-year limited warranty from the date of delivery.
This warranty covers items that arrive damaged, become defective, or stop working due to a product defect under normal use.
To file a warranty claim, contact us at:
Please include:
- Your receipt, order confirmation, or proof of purchase
- Your order number
- A photo or video showing the damage or defect
- A short description of the issue
If your warranty claim is approved, we may offer a replacement, store credit, or refund depending on the situation.
The warranty does not cover damage caused by misuse, improper installation, accidents, unauthorized modifications, normal wear and tear, or water damage unless the product is specifically advertised as water-resistant.
Damages and Issues
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at:
We will evaluate the issue and make it right.
Exchanges
If you want to exchange an item, contact us at support@glowmolight.com. The fastest way to receive a different item is usually to return your original order and place a new order once your return is approved.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact us at:
Contact Us
For any return, refund, or warranty questions, contact us at: